The usability testing plan is for a tutorial on learning to use Microsoft Internet Explorer 11. Regarding the audience, individuals who would partake in the test are university students with the age range of 18-30 years. The participants will be selected randomly. Moreover, it would be appropriate to ask friends to invite their friends within the age range take the test. I chose university students because they are the most affected by the dynamics of technology. Students need to understand the operations of Microsoft Internet Explorer 11. The method entails the test environment and process for the testing. The potential environment to conduct the test will be the student usability lab. According to Pendell and Bowman (2012), the use of a one-way mirror that separates the control room and participants allows individuals in the control room to monitor participants. The testing process will involve completing tasks assigned. Since each task has a specific goal, participants will use computers and explore Microsoft Internet Explorer 11 to complete each task. Participants will be informed if there is a need for login details for certain tasks. The role of the control team will be to monitor participants behind the mirror.

Some of the challenges I might experience during the usability testing include security concerns. During the testing session, users may be required to use personal details to login, and since user’s security is a priority, the whole process may appear less safe. Citing Battleson, Booth and Weintrop (2001), one can overcome this challenge by ensuring that the website is secure and user’s information would not be stored. The second challenge is the connectivity. Users may experience the problem of slow and unreliable Internet, and this will affect the testing process. The best way to overcome this challenge is to ensure that the network conditions are favorable before commencing the process.

References

Battleson, B., Booth, A., & Weintrop, J. (2001). Usability testing of an academic library web site: a case study. The Journal of Academic Librarianship, 27(3), 188-198.

Pendell, K. D., & Bowman, M. S. (2012). Usability study of a library’s mobile website: an example from Portland State University. Information Technology and Libraries (Online), 31(2), 45-62.

 
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