Scenario B

Role of Knowledge Management Systems

            Knowledge management systems refer to a set of processes, behaviors, and technologies that are used by business organizations to manage information. They help to improve knowledge sharing, decision-making, and innovation in the organization (Hislop, Bosua, & Helms, 2018). As such, employees can apply knowledge management system to share new knowledge and innovations to enhance uniform business development.

Expert Systems

            Expert systems refer to computer systems that have been programmed to emulate the thinking and decision-making skills of human beings (Laudon, 2016). Such systems can be relied on to get advice on how to perform tasks that one is not familiar with. Therefore, a business organization can program their computers with expert systems to enable them to improve employees’ performance by assisting them in decision-making and giving instructions for unfamiliar tasks.

Content Management Systems

            A Content management system (CMS) is an application software that helps business organizations to create, design, and modify digital content. CMSes are mostly used for enterprise content management and web content management (Laudon, 2016). In business organizations, CMSes enhance collaboration among employees by integrating document management, record keeping, and digital asset management. As such, it enables employees to manipulate information appropriately before storing it for future reference. Besides, modified information can easily be understood by workers during their organizational duties.

How the Business in Scenario B will benefit from Expert Systems and Content Management Systems

            As shown before, expert systems emulate the thinking and decision-making abilities of human beings. Therefore, they can be used to give instructions to workers who are unfamiliar with the tasks they are supposed to undertake. In scenario B, expert systems can be programmed in the organizational computers so that cleaning technicians who are not familiar with cleaning technics can follow their instructions. As such, they will be able to solve cleaning problems such as removing carpets and water stains in a short time. More so, technicians will be in a position to teach each other cleaning skills by following instructions from the expert systems.

Also, content management systems are important in business organizations that rely on computers. In scenario B, CMSes can be used to create and modify important content about cleaning. The stored information can then be turned into instructions by the expert systems so that cleaning technicians can rely on them to gain knowledge about cleaning. Proper creation and modification of important digital content enhance workers understanding of their roles in cleaning. Besides, each cleaning technician will be able to access digital regarding the cleaning practices.

How the business in Scenario B will benefit from Business Intelligence

            Business intelligence refers to the strategies and technologies used to solve information problems in business organizations. As such, business companies can apply business intelligence to ensure that they acquire all information concerning business progress so that they can formulate future plans for development. In Scenario B, business intelligence can be used to analyze important information that can be used to improve the performance of cleaning technicians. Another benefit from business intelligence is that cleaning technicians will access strategies for better performance via computers in the organization at any time.

How the Business in Scenario B can use Social Media to access Information

            The social media comprises of the online platforms that bring people from different places together so that they can share and receive information (Sajid, 2016). As such, the business in scenario B, can benefit by sharing and receiving information on social media. Firstly, cleaning technicians can gain more skills by discussing with experts in cleaning filed through social media. Secondly, the business organization can gain more external recognition through social media.

Reference

Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge management in organizations: A critical introduction. Oxford University Press.

Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education India.

Sajid, S. I. (2016). Social media and its role in marketing.