Riviera Cleaners Company will be owned and operated by Rudi Lacko. The management of the company will consist of the CEO Mr. Rudi Lacko, marketing manager, and human resource manager. I am the owner of the company, and I am pursuing a bachelor’s degree in business. I spent two years working as a part-time employee for Delvi Cleaning Service. Delvi Cleaning Service was a residential cleaning company that offered its services to the local community. I worked on a cleaning crew, and by the end of the first year, I was promoted to the supervisor position. The role of the supervisor was to coordinate the jobs and supervise employees. My work experience at Delvi Cleaning Service has offered me an opportunity to open my own company. The company will hire managers including the marketing and human resource managers who have at least a Master’s degree in management or business.

Personnel Plan

Riviera Cleaners is a small company with employees including the CEO, marketing manager, human resource manager, accountant, operations assistant, crew head, and cleaning crew. In the first year of operation, the company will hire a part-time accountant to manage the finances. Also, the CEO Mr. Lacko will be responsible for all the management roles. The owner will not hire additional managers until considerable growth deems it necessary. Therefore, in the short-term, the Mr. Lacko will manage the accountant, operations assistant, crew head, and the cleaning crew. In the second year of operation, the company will hire the marketing and human resource managers. Also, the company will hire a full-time account to observe daily financial information, purchase equipment and supplies, and bill customers.

The human resource manager will be responsible for hiring/firing, training, and performing payroll duties. The marketing manager will oversee the campaigns towards marketing the cleaning service. Also, they will generate publicity for our company, manage sale and channels resources towards marketing. Full-time employees will participate in all training programs while experienced personnel will provide the training to all new hires. The operations assistant will oversee cleaning services, quality assurance procedures, and scheduling. At the outset of the business, the Crew Heads will supervise one to four members. The primary roles of the cleaning crew will include waste disposal, bathroom, carpets, upholstery, hardwood floors, tiles and grouts, area rugs, windows, kitchen, and bedroom cleaning. Also, the team will provide post-construction clean-up, sewage and biohazard clean-up and air duct cleaning.

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