The readings have taught me various lessons regarding cultural differences, technology, and education, which affect individual and organizational success.
Individualistic and communistic nations have a different approach to management and customer relations. Individualistic countries like Australia and the USA have customers with the same traits. Evidently, these individuals are indulgent and like products and services that are tailored to individual preferences (Chang et al. 1). Conversely, communistic nations like China, South Korea, and Columbia, focus on group satisfaction. However, I find it interesting that all these have masculinity in common. Regardless of their beliefs, they all uphold masculinity, which has a significant impact on their business operations and customer relations. Compared to China and the USA, one would expect the USA to be more masculine due to its individualistic approach, but the opposite is true. Although the margin is not that significant, it reveals that masculinity thrives regardless of economic and social norms. Similarly, communistic nations are likelier to be masculine than their individualistic counterparts. Individualistic and communist countries may vary a lot in customer behavior but share high rates of masculinity.
It is imperative for a business to understand the culture of foreign countries in which it aims to set up business. I find that grasping the differences is particularly useful when the international company has an opposite ideology. For instance, South Korea and Australia (Sutton et al. 19). The organizational structure between the two nations is different regarding power distance and strategic customer service. In a higher power distance nation like South Korea and China, hierarchies and power inequality come to play. Forthwith, a business should not duplicate its behavior in a foreign country because it will fail. In fact, change may go as far as devising an ERP system that is suitable o that culture. A business should be willing to adopt new ideas in a foreign country instead of imposing its beliefs to safeguard its share in a foreign market.
Undoubtedly, technology plays a significant role in customer and organization management. Through technology, one can understand the traits of customers from multiple locations. I admit technology can give an organization high chances of success even in foreign companies with the aid of systems and in-depth information. That technology can be used to understand the belief system amazes me. New knowledge of indigenous languages can be mined to facilitate cultural understanding of a group (Korrapati 16). Consequently, businesses and individuals can apply the knowledge to their advantage. Technology is useful as it avails crucial details that benefit people and organizations.
The education system will benefit from interdisciplinarity. Korrapati suggests that disciplines be merged to provide a holistic approach to education (11). I concur with this view because there will be more knowledge exchange, leading to a better understanding of issues. Since there is an inter-relation among disciplines, this technique would improve learning and understanding. However, she has not described these major disciplines, which may prove challenging when designing interdisciplinary techniques.
Given the variations of economic and social beliefs, organizations should be willing to embrace these differences and use them to their advantage. Comparatively, people and businesses should appreciate the role technology plays in society. Concerning the education system, clarity of disciplines in important in formulating appropriate strategies.
Work Cited
“Academy of Management Information and Decision Sciences.” Allied Academies International Conference, 20 (2), 2016.