Ability to interpret and search out information means merely being in a position to correctly interpret the provided information or data as well as having the capability and skills to look for relevant information required to complete specific tasks or roles. As I reflect back on my path to healthcare administration, one word actually defines my journey, that is—perseverance whether, in my professional or personal life, I had been faced with situations that needed a high level of maturity, hard work, and focus. The many years of experience as a medical billing and coding specialist has enabled me to develop advanced skills to reviewing medical records, ensuring they are accurate, and process various medical documents, ultimately releasing them to a specific medical urgency or insurance company.  I have developed a strong analytical skill which has greatly influenced my ability to gather, collect, visualize as well as analyze information in detail. Throughout my roles, I have always successfully solved a wide range of situation or problem from the basic one to the most complex one. Each challenge that I always face, I handle it with the utmost caution, and in most cases, I have made decisions most effectively.  Becoming a professional medical biller as well as healthcare administrator requires advanced knowledge, and this is what has motivated my continuous quest for knowledge. I currently hold a master degree in healthcare administration, and this significantly provided me with the professional skills I needed. I can now comfortably write a medical research paper, collect, interpret and analyze the collected data. I am well conversant with statistical tools. Besides I am well up-to-date with ICD9 and ICD10 and in most cases, I do search for relevant information from reputable sites to help me improve my skills as a medical biller. As a coder, I have always coded to the highest level of specificity; abstracting the most information out of the medical reports from the provider as well as taking accurate notes. I am well conversant with medical terminology for diagnoses and procedures. In some situation, the provider fails to provide enough information regarding the procedure they have performed. At times, they leave important information and details of the procedure out of the report or offer illegible medical reports. To solve the situation is to be in constant contact with the providers and in case the providers are not available I try to do the best with what I have in such cases ensuring that I clarify the report as best as I can.

Ability to communicate orally means the ability to transmit as well as receive information clearly and effectively communicate with others, as well as respond properly using tact, persuasiveness, and diplomacy in a restructuring or insolvency context. Throughout my career, I have always demonstrated my strong oral communication skills. While working for Michael J CrescenzVAMC as an Advanced Medical Support Assistant, it has been my duty to conduct brainstorming sessions,  Chairing meetings, collecting insurance information, data entry, administratively managing consultation requests, scheduling appointments, and talking to clients about billing issues and problems and responsible for resolving problems/issues.  At McCready Health, I was in charge of answering all patient telephone inquiries claims to commercial insurances, Medicaid and Medicare, directed families and patients to the right areas in the emergency room, directly spoke with families of patients unable to provide information or answer questions, and made phone calls to verify insurance coverage and important medical information.  These roles required strong diplomacy and ability to talk fluently and in a friendly manner.

In my oral communication with clients, patients, and staffs, I have always used simple language and avoided jargon and slang. I always articulate words clearly and speak slowly and often respond to others using mirroring language. All these I do while being mindful of my facial expression and body language. I am always a good listener and rarely interrupt a person when still speaking; I always give her or his time to complete everything he or she has to stay, before responding to her in an organized and professional manner.

Ability to prepare correspondence from standard letters and phrases: The correspondence are basically emails, memos and letters written and sent to a specific audience based on the subject matter. As a medical administrative assistant, I learned to be a multi-tasker who is well organized as the conductor of outgoing and inbound correspondence throughout the medical office.

I prepare letters, memos and emails quite often and in most cases, I have to type them from drafts given to me by the manager and some cases, I have to prepare it from scratch based on the situation and issue at hand. I genuinely understand that written correspondence is important to scientific practice. Memos email, letters have enabled me to build strong relationships with colleagues, clients, stakeholders, and everything I do write represent my abilities and characters. We live in a busy world.Medical personnel is ever busy and this has informed how I prepare the correspondence. My emails, letters, and memos are always specific and concise. I am aware of the fact that readers tend to look at e-mail, memos, and letters quickly. In addition, before writing correspondence, I do think carefully about my audience and the purpose of the communication—the person I am writing to and what I intend to achieve—and the tone that I use. Finding a balance is often tricky. For instance, how might you remain polite when declining an offer? This calls for careful thinking about the audience and using the appropriate tone.

Ability to work under stressful conditions. Base on various studies, employees in the healthcare industry are among the most stressed of any profession. We often face stressful conditions in our daily roles. Above all recognizing and managing stress is the most important thing.  Having the ability to work under stressful conditions simply means being able to perform your assigned roles effectively and in a timely manner without being negatively affected by the daily stressors and pressures associated with the work. In fact, learning to perform best under stressful conditions is the way to go and exploit your full potential. The daily stressors, which I often face in my job as a medical coder and biller, included loads of work to be completed within a short period.

In have, encountered physicians who want everything in writing to prove your position and yet they provide nothing to hold up their position. I have met with outright anger and resistance when I requested the physicians to complete, comply with, or correct whatever would be required to warrant the code they want to be sent to the insurance company. In such a situation, I have to do my work with a lot of caution and care ensuring that what is provided to the insurance company is accurate. I have learned the spirit of collaboration and working as a team. I always ensure I have good working relations with my physicians and other working mates. Coding and billing environment is always stressful as employers pressurize us to complete huge tasks and as a biller, you are forced to ensure that as much as you strive to be quick, the most important thing is that all the information coded must be accurate.

I always perform best under pressure.  I have come to learn that not all stresses are bad. In fact, some stresses heighten your senses, helping you to avoid accidents, power through unexpected deadlines, or stay clear-minded in chaotic situations. I enjoy undertaking most tricky roles and finding creative solutions. One time I had two projects that I had to submit the same week. Instead of being stressed, I created a comprehensive schedule that permitted me to complete both the assignment on time. I know the pressure is part of life and work. This has allowed me to figure out methods to deal with it as well as use it as motivation but not as an excuse for throwing in the towel.

In my previous position as an Administrative Assistant at McCready Health, there were many people needing my assistance to get things completed, and that could getstressful at times.  However, I learned to handle stressing and high-pressure situation comfortably. The things that appeared to work best for me in such situations was to list everything that should be done, put them in order of importance and urgency, and then cross out the task as soon as it is completed. I have extended this practice even to my personal life

Ability to complete tasks thoroughly and with attention to detail involves having the capacity to achieve accuracy and thoroughness when finishing tasks. My work as a medical assistant administrator revolved around scheduling appointments, filling out insurance forms, collecting and recording payments, contacting insurance companies, maintaining patients’ files, ordering supplies and tracking inventories among other roles to ensure operation at the clinic run smoothly.  Having well-developed filling skills ensures that work is completed thoroughly and also help me to perform the duties of any role. My filling skills have always helped me to save electronic files on network servers.  I have also developed superior attention to details. My administrative work requires me to notice the details. If a document is missing a signature, for instance, lengthy delays may adversely affect the daily operation of the hospital.  Sending an email or a letter with spelling error may appear unprofessional. Both smaller details and larger details matters to a medical administrator.  Irrespective of the role being pursued, details matters. Attention to details means taking extra precaution to ensure that no stone is left unturned.

 
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