2. Business Context

Papa John’s is an American Pizza franchise and serves as the fourth largest Pizza chain in the USA. Papa John’s has its headquarters in Jeffersontown, Kentucky. Since its founding in 1984, it has managed to capture the USA Pizza market. The following paper seeks to focus on the organizational development of Papa John’s. Organizational development is one of the ways that business can attain a competitive advantage over other market players.

Currently, the fast food and pizza industry is facing increased pressures and challenging environment. Some of the challenges that face Papa John’s include changing workforce demographics, globalization, and complexity of change. Organizational development thus seeks to ensure that there is the adoption of measures that can effectively mitigate these risks as well as improve the competitive advantage of Papa John’s.

3. Research/Project question and Objectives

• How can organization development be used to shape the operations of Papa John’s
• Is there a link between organizational performance, competitive advantage and organizational development
• Can external environmental impacts be mitigated by continuous organizational development

4. OD Consultancy Methodology (500 words)

The Brown’s five stages serve as one of the ways that organization development can be attained and the operations of Papa John’s chain equally streamlined. The efficiency of the organization is interlinked with both individual performance and organizational growth.  Organizational development entails a range of long term efforts that may shape the operational processes. The following are the stages of the Brown’s five stages.

1. Anticipate a Need for Change

It is prerequisite to note that change is vital in any organization thus the need to continuously anticipate for change.  A leader thus perceives an organization to be in a state of disequilibrium and thus embarks on ways to bring the organization to a balance. Papa John’s must thus advance ways that it can continuously adapt the on-going changes in the industry.

2. Develop the Practitioner -Client Relationship

The success of Papa John’s is tied on the ability to effectively collaborate with its stakeholders such as the customers, suppliers, and employees. Creating a good impression and goodwill with the stakeholders will come in handy in ensuring that there is a smooth implementation of changes in the organization.

3.The Diagnostic Phase

Under this phase, there is the gathering of information concerning the intended changes. The stage offers a better understanding of the on-going changes in the industry and ways that a business can improve the market performance levels. The collected data is evaluated on the basis of merits and conformity to organizational needs.

4.Actions, Plans, Strategies, and Techniques

After the evaluation of the collected data, there is the determination of the possible interventions that may be used to address the organization problems. These changes are also based on the urge to improve the efficiency levels and flow of organizational processes.

5. Self-Renewal, Monitor and Stabilize

After the implementation of the needed changes, the next aspect is the monitoring and stabilizing the impacts. It is worth noting that the introduction of new changes or behaviors in an organization may cause some disruptions. It is thus vital to ensure that there are stabilized and negative impacts on the organization addressed.

The OD is dependent on the contribution of the workers as they are charged with the implementation of the changes and policies. Under Papa John’s they would be involved in ensuring that there is the creation of policies that contribute to an improvement of the competitive advantage. Such changes will also be anchored on the need to improve the training levels of the workers and ensure that there are skilled and in a position to meet the needs in the industry.

• Innovation
• Commitment
• Team Work
• Training and Competency Levels

5. Limitations of OD change management model

While there are benefits that come with OD change, it is worth noting that there are many issues that may serve as major setbacks. There are many changes that are associated with the initiative and may thus serve to increase the operational costs. These changes may have the effect of interfering with the working of groups and the relationships among the workers.

There is also the risk of social loafing especially among employees whose contribution is not valued in an organization. On the other hand, employees whose contribution cannot be measured by an organization are likely to free ride in the processes. Such a situation serves as a baggage to the operational processes and may lower the productivity levels.

There is also the limitations of possible conflicts and disagreement among the workers. The differences may be linked to the increase in the dynamic changes thus making it hard for the employees to keep track of the changes. The trend may have the risk of creating a negative organizational culture and causing other challenges. These trends may have adverse impacts in the long run operations of an organization.

There is also the limitation of the high costs that are linked to the processes. Conducting these changes is likely to call for a change in the organizational structure and policies within an organization. While large organizations may effectively cope with the changes, there is the risk that small organizations may find it challenging thus derail the attainment of its objectives. The high costs are also likely to lower the profit margins of the group.

6. Ethical Considerations

While increasing the revenues levels of an organization is vital, it should not be done at the expense of other stakeholders. In the past cases, there have been instances where the need to create new changes have prompted many organizations to over exploit resources as well as engage in unethical business practices. There is the need to ensure that there is no negative impacts on the environment and the interests and rights of the workers are upheld. These goals can only be attained by the use of a sustainable business model.

 
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