Effective customer service entails making clients satisfied and bringing them back to your organization. This also relates to sending them away happy in a manner that reflects positive feedback. According to xxxx, “Customer service involves a sequence of undertakings intended to enhance the level of client contentment – that is, the sense that an item for consumption or service has met desired expectations.” Just like Don Taylor’s thoughts, a good salesperson should have the capability of satisfying clients by selling or offering services to anyone. Also, an approach to customer service depends and determines whether a salesperson can provide clients with what they need. This essay will deliberate on the essence of customer service as well its relevant in entrepreneurial endeavors.  The paper will also give thoughts and opinions on this topic. From the thoughts, it would be clear that customer service entails forming a relationship between the client and the sellers.

Customer service should not be perceived as just about treating clients courteously. It is a significant component of business that can create a significant impact on the bottom line of a business and also affect how the public views your organization. From Don Taylor’s perspective, several reputable businesses have been in the headlines by finding themselves in awkward conditions because of poor customer service. However, he also thinks that it is somewhat simple to implement policies that aim at creating an effective customer service plan. When such policies and plans are implemented correctly, organizations will start enjoying the benefits of effective customer services.

Customers often share their views and opinions of businesses on various platforms. This means that every negative move by a business can spread very fast and damage the reputation of a business. In addition to attending to clients with high-quality goods and services, monitoring what is being said about your organization on online platforms is important. This is important because it will help the organization address and resolve complaints before they impact negatively on the business.

Many businesses in the contemporary world have developed the culture of competing for customer finances and loyalty. There are also chances that a good investment in advertising and marketing efforts attracts consumers and builds their loyalty. The most important aspect of attracting customers entails keeping them by offering quality services. It might cost more resources to attract new customers but caring for them would be cheaper and vital for the growth of the business.

A major importance of customer service is that it builds trust among clients. In the contemporary world, customers will only stay loyal to a business if they have a commanding reason to. This is as a result of plenty of competition and options they could choose from. This shows that a company that works harder to keep clients by building their trust is likely to beat others in a common market. By providing high-quality customer service, a company will increase the trust of clients. Secondly, good customer service is important in building brand awareness. What customers say about your services have a major impact on breaking or making your organization. When you provide good customer services, customers will have a lot of good things to say about your company. They will always remember your brand and direct other consumers who may need your services. Lastly, good customer services often reduce organizational problems. Any business has problems no matter how hard they try to avoid them. Ensuring these problems are being managed appropriately by enabling customers to voice their complaints is important for the growth of the business.

I believe that good customer service starts with a positive employee attitude and effective training. Moreover, excellent customer service works vertically within the management of an organization. This shows that employees who are trained on matters regarding service delivery are likely to represent the business in ways that ensure satisfaction and repetitive business.  So, a company can achieve this in three significant way. Firstly, a company should formulate and implement relevant customer service policies. This may include customer feedback aspects like how fast and professional telephone calls are answered as good emails are responded to. Putting yourself in customer’s shoes helps in developing a friendly way of addressing their needs. Also, involving your employees in formulating and implementing such policies is important in generating new and helpful ideas. Secondly, I think hiring employees take them through a quick interview regarding customer service. This gives you the knowledge of whether your staffers can represent the business adequately. Last but not least, providing employees with effective customer training is essential. Making them familiar with policies aimed at creating effective service delivery creates professionalism within the business setting. This can be done by developing a constant customer service training and making it part of your organization’s development program so that employees are continually motivated to up their game.

In conclusion, customer service entails a series of activities intended to enhance customer commitment. This is normally achieved through ensuring products and services are provided in a way the meets the client’s expectation.  This paper has highlighted the essence of this aspect as well as various opinions on the same.

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