Below is the job description for the resume, I believe you already have a copy of my resume. I can send it again if needed.

Communications Center Representative

Position Summary/Purpose of Position: The Communications Center Representative provides excellent customer service and guidance to prospective students and those interested on their behalf. These interactions are primarily through phone and email communication. Through these interactions, the Communications Center Representative provides counseling about options for admission, financial aid, and enrollment at Maryland. The Representative interprets admissions and financial aid information and shapes the message to the individual student or family member. This responsibility requires that the Representative employ significant counseling techniques that allow them to educate, inform, and often, calm students and those intervening on their behalf. It is necessary that the Communications Center Representative understand and be able to explain the university policies, admissions, and financial aid procedures and interpret them as appropriate to the individual circumstance. She/he also must possess excellent communication and customer service skills. The Communications Center Representative assists with other office work including (but not limited to) administrative work and assistance with the Office of Undergraduate Admissions’ events.