Introduction

Control processes and metrics are an essential part of management designed to achieve quality requirement for customers. Parameters are used to meet requirements given by customers, but companies transform that into fundamental processes of efficiency.  Companies differ in their quality policies and co0ntrol processes depending on their production processes. Information technology has allowed these processes to be part of a company. However, there are challenges when the customer needs do not meet a company culture. The difference in organizational culture may impact how metrics and control processes are carried out in different companies. Also, issues that revolve problem-solving practices use different frameworks in which a company may yield different result depending on an organization. The capacity to use scientific methods for different companies varies significantly due to management systems. Control processes use ways to track errors and delays systematically but differ from company to company depending on their company culture. Metrics are a basis to guide each choice of control processes. Examples is Boeing Company and Airbus that builds crafts according to customers’ demands but company metrics and control processes guide the process.

References.

Collier, Z. A., Panwar, M., Ganin, A. A., Kott, A., & Linkov, I. (2016). Security metrics in           industrial control systems. In Cyber-security of SCADA and other industrial control systems(pp. 167-185). Springer, Cham.

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