Contemporary management

One of the major reasons why Whole Foods Market was started was to contribute to the well being of other people. By specializing in chemical and drug free products, the company has maintained its course in ensuring that the public is safe.

The chief executive officer John Mackey upholds the team work management approach. The management focuses more on helping the employees grow as individuals, which is part of the company’s mission. Individual initiatives are allowed in the company. The company allows the employees to be creative and innovative in experimenting new ways of treating the customers. This keeps the team members happy.

When the team members are happy, they are motivated and this improves innovation and customer service in the company. This in turn delights and satisfies the customers. The customers maintain royalty to the company’s products and services. This automatically translates to increased sales and profits growth. An increase in profits increases the shareholder value.

In addition, each supermarket in the chain is unique in that the company allows the employees to be innovative in customer service. As the employees learn and innovate, they become self-fulfilled. The employees view this as an increase in their well being and work to increase the well being of the other stakeholders.

Simply, Whole Foods Market believes that when the employees are happy and satisfied, the well-being of all other stakeholders is upheld. The employees are key stakeholders given that they come in to contact with the customers on daily basis. Satisfied employees will take care of customers, which will increase sales translating to increased profits and shareholders’ value. Taking care of employees as stakeholders ensures that the well-being of all other stakeholders is catered for.

 

Reference

Jones, G. R., & George, J. M. (2014). Contemporary management (8th ed.). New York, NY: McGraw-Hill/Irwin.

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