Description

Charleston dining room is a profit-making business that is focused on customer satisfaction. It is located in South Carolina, United States. It is furnished with English and American neoclassic decorations to improve guests experience inside the dining room. The room serves as a food and beverage room and also hosts events such as the end of year dinner. The rooms include dessert service and ceramic tea rooms. It has a total of 150 employees including cooks, dining room servers, cashiers and the top management workers. The dining room regularly recruits servers who are well versed with hospitality management skills. Dining room Servers are responsible for uplifting the dining experiences for the guests and other customers. They also ensure that patrons get information that will help them select the foods and beverages ordered, convey food orders to the guests, and present order and maintain conducive dining environment. Dining room servers report directly to team supervisors or the shift heads. They work in shifts which are divided into three with each shift given eight hours starting at 8.00 am.

Responsibilities

• Prepare the tables by setting up silverware, linens, and glasses.
• Inform customers about their day’s special
• Provide recommendation about menu upon request.
• Ensure good dining services by administering efficient delivery of foods and drinks ordered to the dining table.
• Assist cooks and attendants in serving foods and drinks
• Participate in conferences and meetings for held to discuss dining services.
• Deliver orders to guests and customers effectively per the timeframe
• Ensure cleanliness in the workplace is kept
• Ensure efficient working conditions by coordinate with respective team leaders in the management of the service requirements.
• Safeguard the properties in eateries and dining points by managing all operating systems.
• Provide detailed information on menus.
• Coordinate with guests in recording food and drink orders.

Job Requirements

• Applicant should have at least a High School Diploma or equivalent
• Applicant should have experience in hospitality management; having trained in food and beverage services.
• Applicant should have basic experience with cash registers and the ordering system such as Point-of-Sale (POS) system.
• Applicant must know about food hygiene

Skills

• Basic mathematics skills
• Cooperation and teamwork skills
• Strong customer service skills
• Courtesy and communication skills
• Have good organizational skills

Other Requirements

• Be able to stand for a long time and multitask
• Showcase ability to perform well in fast-paced working conditions
• Be able to manage many orders as well as making deliveries in time and effectively.
• Have patience and perseverance to thrive in the role of a dining room server job.
• Maintain a good relationship with the cooks in the pantry room to take food and drink orders.

Biggest Challenges

As a dining room server, my biggest challenge was to memorize various orders from different guests and be able to deliver food and beverages appropriately according to the orders. Besides, standing and moving for long hours while attending the guests is very tiresome. Although I adjusted to the working conditions with time, I had anticipated a less involving job with little movements, and manageable guests. Due to my impressive performance, perseverance, and diligence, I was promoted to be the supervisor.

The Most Important Things Learned in Being a Supervisor

As a dining room supervisor, I learned the supervisory skills which are more demanding compared to my junior roles especially in the decision making and problem-solving. In my role, I gained skills such as leadership skills, interpersonal skills, time and priority management skills, conflict resolutions, and handling diversities in the workplace. My main roles were to plan, coordinate and direct activities in the dining room to ensure high-quality dining services to the guests and members. Other roles included the creation of staff schedules, solving customer complaints, ordering supplies, supervising daily operations of the dining room, and training dining room junior employees among other roles.

Learning Objectives

As I take up new roles in different positions, I have learning objectives that I need to achieve progressively. Some of the learning objectives include the following:

• Acquiring leadership skills
• Improving customer relation management and hospitality skills
• Developing planning and organizational skills
• Improve conflict resolution skills
• Improve critical thinking skills

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