The changing consumer behaviour especially towards their purchasing in malls, there is a need for shopping malls to evolve in order to meet the customers’ expectations. Customers are always looking for convenience, a variety of products, thus, shopping malls should provide the best shopping experience to its customers so that they can often visit the malls. Making the shopping malls interesting should involve the inclusion of different things in order to cater for customers varied needs and priorities. Catering for customers experience is the significant step towards the success of the malls.

The malls should include a wide range of products. Customers have varied tastes and preferences and because a large number of people usually visits malls, having different products ensures all the customers can get whatever products they need. Moreover, their customers who make decisions regarding the products they would like to purchase once they are in the malls, therefore, providing customers with different products makes it for them to make choices about the products they want to buy. Customers visit malls where they very much assured of getting all the products they want to purchase rather than moving from one shopping store to another

Customers are always looking for places where they can spend minimal shopping time. This suggests the need for including cashier less check out services and customer assistance services. Customer service assistance enables customers to makes faster decisions regarding their purchases. The customer assistance service might consist of showing customers the location of products they would like to purchase, information on the products they would want to buy, and will significantly help get rid of the long ques in shopping malls. Similarly, the provision of cashier fewer services ensures that customers are attended to faster so that no long ques are experienced

Malls should not only have the products that customers need, but customer’s services are also necessary in order to enhance customers purchasing experience. Once customers have whatever they need, attending to them faster and providing them with information regarding the products is key to the malls’ success. The services provided in the main thing that makes malls different and perhaps the reason why people will get to visit that particular shopping mall

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