The software I propose for bug tracking is ZohoBugTracker from Zoho which is a collaborative software for tracking all kind of bug. It has been used by more than 30 million people all over the world. It offers one an opportunity to track a bug’s life cycle from start to the end ensuring that they make and move significant products on time always. It also offers a chance to set up workflows, automatic notifications, and business rules to keep an eye on bugs and close them promptly. With ZohoBugTracker one can set credible client expectations and exceed them using the Service Level Agreement. It is quite simple to use, but it can be helpful in the tacking and management of changes or bugs. It gives a chance for one to include a comment to a bug through an app or email. You can view the status of the project through the narrowed categorization that the software provides. It also contains dashboards that display all the relevant links. It is also easy to use and customize everything to fit the specified requirements. With ZohoBugTracker, you can get regular updates that offer an explanation to any new bug or feature right away. Users from all backgrounds can use this software since it has a highly friendly interface. It is appropriate for use by a small company with between 7 to 8 users per day. It has an automatic sensor that notifies the user in case of a bug in the programs they use. It sports and stops any disturbing downloads that may slow down the performance of my computer (Shabdar,2017).

An issue is considered a bug when all the expected and stated requirements which are part of the norms of the industry are not sufficiently met. A bug is basically a problem that has occurred because the industry or the organization’s norms have not been complied with. For instance, if a contractor fixes the nob of a door too high that the owner can open or too low that the owner has no completely bend to open it can be seen as a bug. On the other hand, a feature is something that is expected but has not been requested. It exists in the mind of the user of a program.

In some cases, a requirement may not have been met(bug), but it turns out to be a likable character in a given program, and thus it automatically becomes a feature. When developing software, you may think that what you created was a feature but users see it as a bug, in such cases, there are no chances to refute. Something is a bug if its implementation does not meet the requirements of the organization or the clients. In other words, if it is incomplete or limited. A bug is an uninvited guest since it never wanted while features are wanted. A bug plays the role of degrading the value of the outcome while a feature enhances it. Bug in a signal of failure of the processes of a program while a feature is a confirmation that all is well. A feature may not have been requested, but when it gets to the point of the customers, it becomes a likable aspect of the products. Failure to like a feature by the clients is a signal that more needs to be done(Ochei& Bass2016).

The person who uses the bug tracking system has to have a special kind of profile since they sit at the center of product managers, software developers, and development designers. He or she is in touch with the customers, the alpha and the beta testers. They are the ones who rely on information to the web designers to fix or change their code. They also advise the developers that their products, software or programs are not impressive enough for the customers. They make sure that all existing bugs have been fixed by the product developers as well as those of web developers. Bug tracker users need to have great tech skills since they are tasked with the duty of tracking every single bug be it in the products, software or the program of the organization. They are also expected to be good communicators, and if possible, they should be conversant with more than two languages.  They should stay clear of any ambiguity in their reporting not to confuse the teams they work with (Ochei& Bass2016).

Bug unique tracking number is the identification number that is assigned to each bug to make sure that the tester does not leave any unresolved issues or to make sure that issues are not repeated. The number is also useful in keeping the data for future reference. Description in bug testing is used to record all the steps used in reproducing, links, credentials, Javascript console errors and screenshots of screencasts. The assignee is the person who has been given an issue to fix. He gets all the relevant information from the person responsible for the identification of bugs so that he or she can be able to fix the issue accordingly.

References

Ochei, L. C., Petrovski, A., & Bass, J. M. (2016, June). Implementing the required degree of multitenancy isolation: A case study of cloud-hosted bug tracking system. In 2016 IEEE International Conference on Services Computing (SCC) (pp. 379-386). IEEE.

Shabdar, A. (2017). Zoho Suite from 10,000 Feet. In Mastering Zoho CRM (pp. 1-19). Apress, Berkeley, CA.

 
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