………………………..

[street name]

[City, zip code]

……………………………..

KDR Precision Components, Inc.

2328 E Van Buren St.

Phoenix, AZ 85006

July 25, 2016

Dear Ms. …………………….

We have received your letter regarding the erroneous GPS on your account. We are particularly sorry that we are not able to meet the expectations that you have regarding our company. We regret to notify you that the erroneous charge was as a result of miscommunication at our Colorado Springs Airport franchise. The branch manager had traveled on company business during this period, and the individual who charged for your expenses was not the same individual involved in the issuance of the complimentary navigation package.

We assure you that the $60 charge on your account will be reversed. You will be assured of not having to undergo through a similar scenario in future.

Once again we express sincere apologies for the inconveniences that have been caused by the erroneous charges. It was quite beyond our control since the Colorado branch is an independent franchisee.

As an indication of our regret and apology, we are prepared to offer discount vouchers to your company. The company will receive 20% off for the next three rentals in any of our United States branch.

Yours Sincerely,

…………………
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